Before you delete your account
Account deletion is permanent. You will lose access to assignments, progress tasks, focus history, app settings, AI credit information, and other data stored with your account. This cannot be undone after processing is complete.
Important: deleting your Steppy account would not cancel any App Store subscription if paid features are offered in the future. App Store subscriptions must be managed separately in iPhone Settings → your name → Subscriptions.
Request deletion
- Email us from the address connected to your Steppy account.
- Use the subject line “Delete my Steppy account”.
- Confirm the email address used for Steppy and that you understand deletion is permanent.
- We may ask for limited additional information to verify account ownership. Never send us your password.
Start an account deletion request
What we delete
After verification, we delete or de-identify the account information and user content associated with your account, including assignments, progress tasks, focus sessions, app settings, AI usage records linked to you, and cached reset steps.
What may be retained
We may retain limited records where reasonably required for fraud prevention, security, legal compliance, dispute resolution, or financial record-keeping. App Store purchase records are controlled by Apple and are not deleted by Steppy. Encrypted backups may retain data temporarily until they are overwritten under our backup schedule.
Processing time
We aim to confirm requests within three business days and complete verified deletion within 30 days, unless a longer period is required or permitted by law. We will tell you if we need more time.
Need help?
Email support@trysteppy.com with questions about deletion or privacy.