Contact support
Tell us what happened, what you expected, and your app version if available.
Email usSTEPPY SUPPORT
How can we help?
Find quick answers or send us a message. We aim to respond to support requests within three business days.
COMMON QUESTIONS
Answers, one step at a time.
How does Steppy create my checklist?
After you save an assignment, Steppy securely sends the relevant assignment details to an AI service that creates an ordered, ADHD-friendly checklist. If AI is unavailable, Steppy can use a local fallback checklist. You can edit, add, remove, check, and reorder tasks at any time.
What happens when I use Reset mode?
Choose an assignment and what is blocking you. Steppy looks at the current incomplete checklist task and suggests one concrete action. You can tap “Make it easier” for an even smaller version, then start a short focus session.
What are AI credits?
Steppy currently gives free users 20 monthly AI credits for AI-assisted assignment breakdowns and reset steps. Credits help keep AI use reliable and prevent abuse. The app can still use local fallback steps when AI is unavailable.
Why did a reminder not arrive?
Check that notifications are enabled for Steppy in iOS Settings, that Focus or Do Not Disturb allows Steppy, and that the scheduled time is still in the future. iOS ultimately controls notification delivery, so delivery timing cannot be guaranteed.
How does Steppy Pro work?
If paid Steppy Pro features are offered, purchase, restore and cancellation details will appear in the app and on this website.
Can I use Steppy without an internet connection?
Some existing data and local fallback steps may remain available, but sign-in, syncing, AI generation, account changes, and subscription checks require an internet connection.
Does Steppy diagnose or treat ADHD?
No. Steppy is a study and productivity tool designed with ADHD-related challenges in mind. It is not a medical service and does not provide diagnosis, treatment, or professional healthcare advice.
How can I delete my account and data?
Follow the account deletion instructions linked below. We will verify ownership and delete or de-identify account data, except for limited records we must keep for security, legal, or transaction purposes.